Voice and speech recognition software, IVR : VeCommerce

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Salmat VeCommerce assists organisations deliver exceptional customer interactions! This is achieved through a detailed analysis of existing customer processes and the development and provision of applications that utilise speech recognition, voice biometrics and other related interaction technologies.

VeBlog

Voice Biometrics - Fad or Future

12/02/2010

With so many companies introducing new technology to deal with the increasing trend of identity theft and security, are voice biometrics the way forward or are they just a fad.

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The Problem with IVRs

3/02/2010

No wonder customers get frustrated with IVRs when they are continually faced with problematic menus; speech recognition can help customers overcome this.

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Gambling on Red

27/01/2010

Would you continue to do business with a company that made it difficult to contact them?

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Could it be true that Customers Actually LIKE Speaking to a Computer?

19/01/2010

A recent study has revealed that customers do not mind speaking to a speech recognition system.

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Glowing words from a customer

24/07/2009

Salmat VeCommerce has received some more great comments from a customer

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Success Stories

ahm

Australian Health Management (ahm) was keen to provide greater levels of security to its members.

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Melinda Charlesworth, Operations Manager

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Suncorp

Salmat VeCommerce has provided a friendly, quick and efficient contact channel for callers to Suncor...

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Andrew Mulvogue - General Manager

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Ladbrokes

Ladbrokes are able to provide enhanced customer choice with a channel that is economically viable.

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Steve Maxwell - Chief Information Officer

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Dublin Airport

DAA has implemented VeCommerce's fully automated speech based flight information system, VeQuery.

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Suzanne McKenna - IT Solutions Manager

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Auckland Co-op Taxis

Auckland Co-op Taxis implemented VeCab and increased their customer service levels.

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Brent Milham - General Manager

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Latest News

UK banks Could Increase Appeal of Mobile Banking Through Greater Security

11/12/2009

Salmat VeCommerce suggests that UK's financial institutions are m...
NZ MSD and Salmat VeCommerce Win 2009 TUANZ Award

10/09/2009

The New Zealand Ministry of Social Development (MSD) and Salmat V...
NAB selects Salmat VeCommerce to supply voice biometric solution

22/06/2009

Telstra and Salmat VeCommerce announced today that Telstra has de...
Aviva drives innovation with Salmat VeCommerce

9/06/2009

Salmat VeCommerce today announced the successful deployment of it...
2009 Identity Verification Study now available for download

15/05/2009

Discover the latest findings on identity theft and voice biometri...
Study Finds Consumers Lack Faith in Passwords

5/05/2009

Consumers believe that conventional forms of identity verificatio...
NAB selects VeCommerce

5/03/2009

NAB selects Telstra and VeCommerce to supply speech recognition s...
Financial Institutions can win customer loyalty

19/12/2008

Crime Fighting Agenda a timely reminder for banks to boost securi...
VeCommerce Adds Voice to Xpress Bill Pay

3/12/2008

VeCommerce announces new contract with Xpress Bill Pay
VeCommerce Launches Top Ten List of Security Breaches

7/10/2008

VeCommerce has issued a wake up call for individuals to remain ca...
VeCommerce hires new UK business development manager as part of global recruitment drive

26/08/2008

VeCommerce has appointed Tom Elliott as new Business Development ...
VeCommerce Rings In New Sales and Business Consultant Appointments

1/05/2008

VeCommerce has expanded its New South Wales and Victorian-based s...
PINs and passwords no longer offer enough protection against identity theft

9/04/2008

For as long as we can remember, most of us have been satisfied th...
VeCommerce's Voice Biometrics Wins Challenge

25/02/2008

VeCommerce provided bankers at the recent ABA National Conference...

What voice do you prefer on an IVR system?