Voice and speech recognition software, IVR : Salmat Speech Solutions

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The Speech Solutions business of Salmat (formerly known as VeCommerce) assists organisations deliver exceptional customer interactions! This is achieved through a detailed analysis of existing customer processes and the development and provision of applications that utilise speech recognition, voice biometrics and other related interaction technologies.

VeBlog

The Developmental Journey of Voice Biometrics

9/06/2010

Voice biometrics have emerged from solutions that are enablers of point solutions to being accepted as an integral part of identity management strategies.

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Fact Versus Fiction - Gathering Real Insight from Callers

7/04/2010

Listening to why a customer is calling provides organisations with great insights and opportunity to improve the customer experience

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The only Speech Recognition Joke in the World?

25/03/2010

Is this the only joke about speech recognition technology or are there others? You decide.

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So does this Speech Stuff really Work?

17/03/2010

Why do customers continually have to put up with annoying IVRs when there are speech systems that actually work - or do they really?

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Voice Biometrics - Fad or Future

12/02/2010

With so many companies introducing new technology to deal with the increasing trend of identity theft and security, are voice biometrics the way forward or are they just a fad.

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Success Stories

ahm

Australian Health Management (ahm) was keen to provide greater levels of security to its members.

Video Interview

Melinda Charlesworth, Operations Manager

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Suncorp

Salmat has provided a friendly, quick and efficient contact channel for callers to Suncorp

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Andrew Mulvogue - General Manager

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Ladbrokes

Ladbrokes are able to provide enhanced customer choice with a channel that is economically viable.

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Steve Maxwell - Chief Information Officer

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Dublin Airport

DAA has implemented Salmat's fully automated speech based flight information system, VeQuery.

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Suzanne McKenna - IT Solutions Manager

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Auckland Co-op Taxis

Auckland Co-op Taxis implemented VeCab and increased their customer service levels.

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Brent Milham - General Manager

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Latest News

Salmat VeCommerce Identifies With the New Salmat Brand

1/04/2010

Salmat has announced that its subsidiary VeCommerce would now be ...
UK banks Could Increase Appeal of Mobile Banking Through Greater Security

11/12/2009

Salmat VeCommerce suggests that UK's financial institutions are m...
NZ MSD & Salmat VeCommerce Win 2009 TUANZ Award

10/09/2009

The New Zealand Ministry of Social Development (MSD) and Salmat V...
NAB selects Salmat VeCommerce to supply voice biometric solution

22/06/2009

Telstra and Salmat VeCommerce announced today that Telstra has de...
Aviva drives innovation with Salmat VeCommerce

9/06/2009

Salmat VeCommerce today announced the successful deployment of it...
2009 Identity Verification Study now available for download

15/05/2009

Discover the latest findings on identity theft and voice biometri...
Study Finds Consumers Lack Faith in Passwords

5/05/2009

Consumers believe that conventional forms of identity verificatio...
NAB selects VeCommerce

5/03/2009

NAB selects Telstra and VeCommerce to supply speech recognition s...
Financial Institutions can win customer loyalty

19/12/2008

Crime Fighting Agenda a timely reminder for banks to boost securi...
VeCommerce Adds Voice to Xpress Bill Pay

3/12/2008

VeCommerce announces new contract with Xpress Bill Pay
VeCommerce Launches Top Ten List of Security Breaches

7/10/2008

VeCommerce has issued a wake up call for individuals to remain ca...
VeCommerce hires new UK business development manager as part of global recruitment drive

26/08/2008

VeCommerce has appointed Tom Elliott as new Business Development ...
VeCommerce Rings In New Sales and Business Consultant Appointments

1/05/2008

VeCommerce has expanded its New South Wales and Victorian-based s...
PINs and passwords no longer offer enough protection against identity theft

9/04/2008

For as long as we can remember, most of us have been satisfied th...
VeCommerce's Voice Biometrics Wins Challenge

25/02/2008

VeCommerce provided bankers at the recent ABA National Conference...

What voice do you prefer on an IVR system?