May , 2009
Keen to learn more about speech recognition? What is voice biometrics and how can they be used to increase security? How can automated systems improve the customer experience? How is it possible to improve efficiency in call centres?
All of the above and more are discussed in VeBlog. Do you have views on the industry or have a point to make? Jump on to the blog and let us know what you are thinking.
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Posted by: Steve Duke @ 8/05/2009 3:09:40 PM
Should your persona be male or female?
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Did You Know?
47% of those interviewed in a recent study were uncomfortable providing personal details over the phone to a call centre representative.