Frequently Asked Questions

Speaker Verification (SV) is a technology that relies on the unique characteristics of a person's voice to create a distinct voice identifier that can be captured over the telephone, verified reliably, and appended permanently to an individual consumer's personal ID credentials.

Identity-related fraud is the fastest growing crime in the world. Identity fraud has topped the US Government's fastest growing crime list for the third year in a row. A growing number of reports suggest that the rate of identity fraud is even higher in Australia and is a greater concern than in the USA.

VeCommerce is actively providing solutions that can assist in eliminating the risk of financial or identity fraud, decrease the strain on your organisation's budget for PIN and password resets and enable your organisation to deliver a more personalised service to your customers, creating opportunities for one-to-one marketing.

By automating repetitive, high volume telephone transactions or inquiries with a friendly and consistent interface, voice self-service has revolutionised the way people make financial inquiries, book transportation, place their bets, order a pizza or carry out any other routine transaction or inquiry over the phone.

Voice self-service increases the number of customers that can be serviced over the telephone. It eliminates long hold times and significantly reduces the operating costs and the capital investment required to take customer calls. Revenue enhancements are also possible as organisations are now able to strategically focus their contact centre staff on higher value or other revenue generating calls.

The business value that voice self-service solutions provide - achieved through matching 'best of breed' technology, proven application design skills and real-time host integration - cannot be ignored by organisations today.
The solutions are natural to use, consistent and scalable, with 24x7 availability providing unconditional customer care and enhanced opportunities for customer profiling and personalised service.

By automating repetitive, high volume telephone transactions or inquiries with a friendly and consistent interface, voice self-service has revolutionised the way people make financial inquiries, book transportation, place their bets, order a pizza or carry out any other routine transaction or inquiry over the phone.

Voice self-service increases the number of customers that can be serviced over the telephone. It eliminates long hold times and significantly reduces the operating costs and the capital investment required to take customer calls. Revenue enhancements are also possible as organisations are now able to strategically focus their contact centre staff on higher value or other revenue generating calls.

The business value that voice self-service solutions provide - achieved through matching 'best of breed' technology, proven application design skills and real-time host integration - cannot be ignored by organisations today.
The solutions are natural to use, consistent and scalable, with 24x7 availability providing unconditional customer care and enhanced opportunities for customer profiling and personalised service.

A voice biometric is the unique representation of the characteristics that make up an individual's voice. It is usually stored as an encrypted number and is constructed by analysing the various physical components that combine to produce speech. These include the vocal chords, mouth, tongue and nasal passages.

IVR, or Interactive Voice Response, works off a phone's touch-tone keypad. It's often difficult to navigate and less efficient with complicated menus, and it's almost impossible to use with lists. Voice recognition can handle complex tasks all at once. Callers can easily select from long lists like cities and stocks. In many cases there's only a single menu with voice recognition - in other words, it's user friendly.

A caller's voice is transmitted over a telephone into a computer, where it is sent to a specialised 'recogniser' and broken into little pieces of sound called phonemes. Each individual sound of the caller's voice can be identified and matched to a predefined list of phrases the caller would say. The recognition is the best match.