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Consulting Team

Salmat's Speech Solutions Business Consulting team have over 50 years of contact centre experience between them, gained through assignments across the globe. Their internatonal coverage and capabilities ensure that all client engagements and Discovery projects are serviced by the most appropriate team, to deliver optimal results.

Steve Lewis leads the Speech Solutions' global consulting practice. Steve is passionate about using technology to solve real business problems, and has led multiple engagements with top-tier organisations around the world, delivering measureable customer experience and financial benefits. Believing in "the voice of the customer", he is a firm believer that organisations who design and deploy solutions from the customer's perspective will achieve a significantly better return on investment than those who don't.

Andy is a Senior Business Consultant with nine years of experience in designing and deploying complex Speech Recognition and IVR solutions into major companies. Andy has a broad range of industry experience, having worked with some of the world's largest Financial Services, Utility, Telecommunications and Retail Organisations. Andy is passionate about speech solutions that enhance customer experience, whilst meeting operational and efficiency goals within the contact centre.

Mike is a Senior Business Solutions Consultant, with a PhD in speech technology, that brings over 15 years of global experience of delivering speech technology business solutions. As part of the global business consulting team, he brings a depth of knowledge of the core technology which allows Salmat to deliver advanced and innovative speech solutions.

Steve is a Senior Business Consultant with over 20 years IT&T experience. He has specialised in IVR, voice and speech solutions for 15 years. Steve has worked extensively in the Telecommunications and Financial Services sectors, and has been involved in many ground breaking and award winning projects in the field of speech navigation, caller authentication and self service. Steve has led numerous consulting engagements for local and international organisations, helping them to identify opportunities, determine requirements and develop business cases and return in investment models.

James has over 10 years experience designing and implementing feature rich, speech-based self service solutions for contact centers across North America and Australasia. He has extensive knowledge of platform and telephony technology and strives to distill the complex world of contact center technology to a form that is appropriately focused for all business stakeholders, while ensuring an intuitive and satisfying customer experience.

Guy is a Senior Solutions Consultant with over 20 years experience IT&T experience, with a particular empathy for business solutions ahead of technology outcomes. Beginning with developing some of the first IVR (interactive voice response) systems in Australia in the early 1990's, Guy has worked with business owners to design, plan, construct and implement many IVRs and contact centre solutions throughout the world (over 15 countries), including Call Routing, Outbound Predictive Dialling, CTI, and Reporting solutions.

Ken is a Business Consultant with over 25 years of IT&T experience with the last eight years focused on Call Centre solutions.  Ken has worked in a number of private and public sector organisations including Federal Government, Telecommunications, Finance, Insurance, Utilities and Health. His focus has been to align customer Business Requirements with appropriate technologies. His broad understanding of call centre and speech technologies enables him to work with customers in planning, design and delivery of solutions that are aligned with appropriate business requirements.

Travis  is a Business Consultant with over 16 years of Contact Centre experience, focused on solutions and process delivery.  He has worked extensively in Australia, Singapore, the US and the Philippines, consulting to some of the largest contact centre users in the world. Responsible for the delivery of a significant number of technology projects over the past 6 years with Salmat, Travis has been involved across the business in driving solutions for Work from Home, Recruitment, Workforce Management, Analytics and Speech deployment. His focus has been to ensure that the Customer Experience strategy aligns with appropriate process and technology in the creation and development of new and existing contact centres.