VeCab®
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VeCab enables taxi travellers to talk to the taxi dispatch computer using the telephone to carry out their booking requests.
Customers place bookings over the telephone without the need for an operator to enter the details into the taxi dispatch system. Utilising the power of speech recognition, VeCab 'understands' the request from the customer's normal speech and automatically creates a booking.
Benefits for taxi customers include:
- No waiting in phone queues to book a taxi
- Accurate entry of booking requests
Benefits for the taxi provide includer:
- Significant reduction in call handling costs
- Increases the ability to handle busy periods more effectively
- Reduces the need for complex rostering
- Enables the company to expand its booking capabilities without increasing labour resources
Did You Know?
Customer experience is the customer's perception of interactions with a brand's products, services and people.