VeRoute™
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VeRoute™ suits a small to medium-sized organisation with less than 100 call centre seats, with multi-skilled staff, and only a few specialised skills groups.
VeRoute provides a natural caller interface that welcomes callers by simply asking them which product, service or person is required. Callers are then directly routed to a 'destination' after interacting with the system.
This system would suit you if:
- Your organisation values client/member service, however, requires a reasonable case justification for investments
- Your call centre and IT staff take a hands-on, self-maintenance approach to application performance, and you need the facility to quickly change what is presented to your callers
Did You Know?
Enhancing security does not compromise on the customer experience.